Shipping Policy
Welcome to Jinges! We strive to ensure that your shopping experience with us is smooth and satisfactory. This Shipping Policy outlines our shipping practices and procedures.
Shipping Locations
Jinges ships worldwide from our base in Singapore. However, please note that some remote or restricted areas may have limited service or additional charges.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
Shipping Time
Shipping times vary depending on your location. Below is a general estimate:
- Within Singapore: 7-14 business days
- Asia: 7-14 business days
- Europe: 15-25 business days
- North America: 15-25 business days
- Australia/New Zealand: 10-20 business days
- Rest of the World: 20-35 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs delays, public holidays, or extreme weather conditions.
Shipping Fees
Shipping fees are calculated at checkout and are based on the weight of your order, the shipping method chosen, and your location.
Customs, Duties, and Taxes
Jinges is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through our tracking system.
Lost or Damaged Packages
While we take great care to ensure that your order is packaged securely, we cannot be held responsible for packages lost or damaged in transit. If your package arrives damaged, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.
Returns and Exchanges Policy
To ensure a smooth return or exchange process, we kindly ask all customers to record a video of the unboxing process when they receive their items. This video must clearly show the unopened package and the full unboxing. If any items are found to be defective during this process, please contact us immediately with the video as evidence, and we will promptly assist you with a return or exchange.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact our customer service team via the live chat below of email info@jinges.com. We are here to help!